Success Stories

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What kind of results can you expect?  The following are a sampling of client success stories.

• Assisted in union relations resulting in interest based bargaining and early contract settlement which sealed a deal with one of the big three auto makers.

• As quality advisor to a plant-wide team with first time team members, led the team in resolving the defect issue preventing their fortune 500 company customer from bringing in a back-up supplier.

• Led the design and implementation of a business renewal process, management system, and team infrastructure that assisted a 600 employee organization in a "0" deficiency state and federal compliance survey.

• Designed and delivered a management training program resulting in reduced turnover from 150% to below the industry's average of 15%.

• Led an organizational alignment of roles and processes and transformed a 120 year old hierarchical structure to a team based management system resulting in teams which solved issues such as decreased infections, decreased wait for call bells, more thorough documentation, actions for needed revisions to a plan of care, and increase in case mix index.

• Designed a recruitment/selection process that is self-managed by the organization which includes job analysis, development of job competencies, a measurable interview process, orientation and ongoing development which has increased the hit rate for hiring the "right" person by 99%.

• Assisted in dismantling a pay for performance system and replacing it with a performance feedback system based on customer's expectations.