Customer Quotes
Customer Quotes
Fred Witte - Archbold Chamber of Commerce
"She is very knowledgeable and personable. Our TQM sessions were held at the high
school with over 100 businesses attending. They were very appreciative of her being there
and being the moderator at the sessions."
Don Tracy, President - Quality Graphics
"She has developed excellent rapport with the employees. She is sensitive to the
needs of a small company."
Karen Lindberg, Director of Membership Services - Ohio Association of Alcohol, Drug
Addiction, and Mental Health Services Board
"She has a wonderful personality and interaction with participants. We were very
satisfied. It was an outstanding introduction to Dr. Deming's principles."
Kathy Peters, Area Manager - Ohio Rehabilitation Services Commission
"She assisted an office of unhappy, dissatisfied workers and focused on the areas
of dissatisfaction and helped them to identify their problems and take responsibility for
solving them."
Dennis Potts, Administrator - Rose Lane Health Center
"We appreciate that Oak Wood Associates provided a program that was tailored to
both our needs and our budget. The personal touch and absence of a "canned"
program let us know that we made the right choice. Her staff displayed a genuine interest
in our people which contributed to their acceptance of the program."
Ginger Branton - Richlands Chamber of Commerce (VA)
"It was very informative. It was highly motivating. It gave everyone an
opportunity to think about how they view their business and what changes to make to
progress into the future."
Julia Price - Sandusky County Chamber of Commerce
"Chambers, by the nature of their business, are made up of small and large
businesses from retailers to manufacturers. Dr. Brown's seminar on TQM encompassed all the
diverse angles that we needed covered, and provided the businesses with much useful
information."
Marlin Pitchford, Executive Director - ADAS of Stark County
"The reasons we had the TQM session were to teach our management teams about the
concept of TQM and quality; also, to provide an alternative in thinking of agency
management (to reverse the pyramid concepts). We were trying to get a clear perspective in
making policy and perceptions. We were trying to make it a total team versus a management
policy. The concepts have found a way into our management style and organizational
operations. We are focusing more on impact and incomes rather than evaluating on total
numbers. The quality versus quantity principle is well imbedded."
Richard Gibbs, Personnel Director - Sterling Milk Co.
"Donna's service was excellent. She responded in a timely manner to any situation.
She was thoroughly prepared. She always planned well, no matter whether it was a training
session or whatever. The most impressive thing was her follow-up. She was always following
up on everything."
Robert Schneider, Chief, Project Control Office (PCO) - NASA Lewis Research Center
"The Project Control Office (PCO) had the opportunity to work with Donna Brown of
Oak Wood Associates starting on August 3, 1992 and culminating in our retreat on September
9, 1992. Dr. Brown's experience and useful suggestions helped us produce PCO's mission and
vision statements. She ran the all day retreat and assisted in developing a plan for
follow-up actions. She was cooperative, organized, and professional in her role as our
facilitator."
Deb Eamoe, Education Manager, Hospital
"Donna is excellent at helping you find out what it is you truly need rather than
relying only on what you may think you need - they are often not the same."
"Donna is one of the most ethical consultants I have worked with."
"Donna is extremely conscientious to design an intervention that accurately fits
your needs and not just a cookie cutter approach as some consultants use."
Sue Westendorf, Associate Superintendent - Napoleon Area Chamber of Commerce
"I have had the privilege of working with Donna Brown, who facilitated a series of
Total Quality Management Seminars sponsored by the United States Chamber and three area
chambers. Donna was very skilled in leading the discussion before and after the
teleconference. She also brought to the discussion valuable insights and additional
resources on Total Quality Management and how it can be implemented. This expertly
facilitated series by Donna was very valuable to me personally".
William Harding,
President/CEO - Union Hospital
"Donna was a big help
working with the board of trustees, medical staff leadership, and the senior management in
reaching a consensus on the degree of quality, and the how and why to move to TQM."
Toni Burger, Administrative Director - St. Vincent's Medical Center
"We have a very complex, technical operation run by human beings with human needs.
Donna's involvement in our teambuilding process proved to be just the catalyst we needed.
Her insight has changed the way we work with each other in a very favorable way!"
Bob Brown, CEO - Fresh Products
"Donna is good at analyzing people problems and developing proper job
responsibilities. She is able to steer toward a planned approach to get more out of an
individual and create a team organization."
D. C. Kasper, President - Harmon Signs
"I have attended several seminars that Dr. Donna Brown either participated in or
presented on her own. Each presentation was very informative and educational. Her
background and knowledge in total quality management is very impressive."
